FatStax Web Sales Portal - FAQ for Users

1. What’s the difference between the iPad app and FatStax Web?

FatStax Web is the content already in FatStax viewed through a web browser instead of downloaded to the iPad. Since it is accessed through your browser, you unable to view it offline, when you have no connection to the internet. However, you can download files for later use on your mobile devices, if you choose.

Another difference is that FatStax Web enables you to share items by creating a “Shared Stack” page that can be seen by your customer. You simply create a Stack with your items, add the contact information, and then copy and paste the page link into your own email program.  When the customer clicks the link, they see the items in the Stack that you created through their web browser.

2. How do I login and do I use the same login as the iPad App?

You simply use your device’s web brower, login to www.fatstaxapp.com and search and browse all your content. The same login credentials will work for both the iPad app and FatStax Web.

3. How do I find my content?

You have the ability to browse or search for content. There are 2 basic types of content:

1. item Information is contained in “Pages” which show all the key information about an item such as description and SKU or product number. These correlate to the Pages in the iPad app.

2. The other type of information are Resources. Resources are any files such as videos, PDFs, or Office documents that you can view, download, or share.

Browse items by selecting "Categories / Items" in the left menu. You can browse Resources by selecting "Resource Library". A faster way to find content is to use the search capabilities. The search results will show any matching content in Items or Resources.

4. How do I share a file or an item from FatStax Web?

You can share a single file or item content easily by selecting one or more items and clicking the "Share" button. Complete the Contact information and then copy and paste the URL into your email. The recipient will click on the URL you sent and see the item in your browser. From there they can download or just view the item or Resource.

For multiple items, you add items to a Stack, similar to the iPad app. Once you have all the items or resources added, click "Share Stack", complete the Contact info and send the provided URL to your customer.

If you have a downloaded email client (Outlook, Apple Mail...) on your device, you have access to an autogenerated email. Click "Less Detail" to view the pre-populated email.  Check the box next to "Launch email on Send" and when you click "Send" an email will automatically be created.

5. Will FatStax Web access my contact list or be able to save the contacts I added when sharing Stacks?

Currently, you will need to add the contact information manually. It is not saved to your existing contact list.

6. Can I send the email directly from FatStax Web?

No, unlike the iPad App, you cannot currently send directly from FatStax Web We provide you everything you need to copy and paste into your email but you need to use your company email service.

If you have a downloaded email client (Outlook, Apple Mail...) on your device, you have access to an autogenerated email. Click "Less Detail" to view the pre-populated email.  Check the box next to "Launch email on Send" and when you click "Send" an email will automatically be created.

7. Can I download Resource Files from FatStax Web?

Absolutely, you have many options with Resource files. You can view them without downloading them, download them, add them to a Stack or simply share the link with customers and prospects.

8. Can I edit my Stack once I send it?

No, you cannot modify a Stack once the URL has been shared.

9. Can I see when they view the Shared Stack Page?

When someone besides you views the Shared Stack Page, we record it in the Stack list so you can see how many times it has been viewed. We don't not record the number of times you see the page so check it out as often as needed.

10. Can I delete a Stack?

Yes, you can delete a Stack from your Stack List page. The deleted Stack is only recoverable by your administrator so be careful if you delete.

11. Can I delete or set a time limit on a Shared Stack Page?

We are working on that feature currently.

12. What if I have problems with the site or the content is wrong?

For any questions or problems with the site, contact your administrator first.  If there are Resource files or information on the page that is incorrect, then please contact your company administrator. If you still need additional help, contact support@fatstax.com.

0 Comments

Add your comment

E-Mail me when someone replies to this comment