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Support articles for FatStax and CloudStax users and administrators.
- How to download FatStax from the App Store and install your catalog.
- What is a Catalog in FatStax?
- How do I login to FatStax and sync my Catalog for the first time?
- I'm having trouble logging in to the iPad App.
- How can I find my password?
- How do I change or reset my password from the iPad app?
- How do I update my password after resetting it from a different device?
- How do I add/change my username and password?
- How do I log in after a Catalog's name has changed?
- My app keeps crashing?
- How do I download the app when receiving "Untrusted Enterprise Developer" notification?
- How do I locate a Page?
- How can I go back to a page I just viewed?
- How do I switch from viewing Subcategories to viewing Pages?
- How do I know which Category I am working within?
- What is shown and what can be done within the Product Cards?
- What is Favorites?
- What is the bell icon (Messages) on the iPad?
- What additional functionality is available from the Offline indicator (Big Green Checkmark)?
- How do I know when my Resources and images have downloaded?
- How do I sync an updated Catalog in FatStax?
- How do I know when there is new content for me to download to my iPad?
- How do I download, access, or remove multiple Catalogs in FatStax Settings?
- How do I quickly switch active Catalogs?
- How do I remove or delete a single Catalog from the app?
- Is there a notification that pops up to inform that a newer version of the Catalog is available to sync?
- How do I manage my Resources?
- How do I sync or download Resources?
- How can I remove or re-sync a single Resource?
- I can't open or view my Resources when my iPad is offline
- What does "assets failed to download" mean on the Settings Page >Asset Download section?
- Which email address does FatStax use to send emails from?
- How do I email a Page to a customer?
- Will my FatStax e-mail send if I'm not connected to the internet?
- Can I personalize/modify my FatStax e-mail?
- How do I change my email signature on my iPad?
- How do I email only one page of a PDF? - Video
- Can I open a Resource in FatStax in different App?
- Do I need to have a different video app other than FatStax to show a video during a presentation?
- Can FatStax show and loop videos?
- How do I attach a FatStax Resource to an existing email thread from iCloud?
- iPad Stacks FAQ
- What you need to know to move to Stacks 2.0.
- Stacks Overview Video
- What is a Stack?
- How do I locate my Stacks?
- What is the Working Category?
- What is the Saved Category?
- What is the Shared w/Me Category?
- What is the Sent Category?
- How do I create a new Stack?
- How do I add a Page to a Stack?
- How do I know which Stack I am adding items?
- How do I select which SKU or Resource to add to a Stack when there are multiple SKUs or Resources on a Page?
- How do I name a Stack?
- How do I view a Page from a Stack?
- How do I send a Stack?
- How do I delete an item from a Stack?
- How do I know which Stack I am viewing?
- How many Stacks can I have in my app?
- How do I save a Stack to reuse?
- How do I send a Saved Stack?
- How do I resend a Sent Stack?
- How do I add an item to a Stack when I'm working within the Stack?
- How do I change the order of the items in the Stack?
- How do I know if a Page is already added to the Active Stack?
- Can I modify the Stack email before sending?
- How do I delete a Stack?
- How do I add information to a Saved Stack?
- How do I add multiple contacts to a Stack?
- What does the ellipsis in the lower left corner do?
- How do I see who I sent a Stack to?
- Are my Stacks synced across devices?
- Can you add a file outside of FatStax to a Stack?
- How do Shared Stacks work?
- Who gets to share a Stack?
- How do I view the Stack on the Web?
Please contact FatStax support at firstname.lastname@example.org or 800.734.7750 ext 105