FatStax Support SiteFatStax for iPad Sync and Downloading ContentWhat does "assets failed to download" mean on the Settings Page >Asset Download section?

What does "assets failed to download" mean on the Settings Page >Asset Download section?

If you have images embedded on your FatStax pages, the app will download each of them so you can see them on the page when you have no internet connection or are offline. The term "assets" refers to the images that display on item-pages throughout your catalog. These images exist somewhere on the Web and can be referenced by a URL. This allows the assets to continue to display once an Internet connection has been lost or turned off on the iPad.

If the Settings section of the App says that some assets failed, it just means that the the app couldn't retrieve the images from the internet. In most instances, this means that the URL of an image is broken or no longer exists. Sometimes, the images are prevented from being downloaded by where the file is located.

Please follow these steps to ensure that the Asset Status message is correct.

1. In FatStax, select the Settings button

In FatStax, select the Settings button

2. Check that the Asset Download is Complete

The following is what you will see if the Asset Download Completed but with some Assets that failed to download:

2.1. If you see any of the following Status messages, then the Asset Download has not yet completed

Please leave the FatStax open and active, and wait for the Asset Download to display "Completed".

If you see any of the following Status messages, then the Asset Download has not yet completed

2.2. If you see a "Stopped" Status, then the App has lost the Internet connection

Please re-connect your iPad to a WiFi or Cellular network and open FatStax to continue the Asset Download.

If you see a "Stopped" Status, then the App has lost the Internet connection

3. Attempt to re-download the failed Assets

3.1. Open the Resources Library

Open up the Resources Library

3.2. Select the Sync Now button

Sync Now will initiate a re-sync of all the catalog Resources. Once the Resources are done re-syncing, the app will attempt to download missing images.

Select the Sync Now button

3.3. After selecting the Sync Now button, return to Settings (1) to monitor the re-download of missing Assets

Once the Resource re-sync is complete, you will see the Asset Status display "Downloading...", signifying that it's trying to re-download the failed Assets. (2)

After selecting the Sync Now button, return to Settings to monitor the re-download of missing Assets

4. FatStax will work normally even if there are some assets that did not download.

However, feel free to contact your FatStax administrator if you want more information.

FatStax will work normally even if there are some assets that did not download.

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