FatStax Support SiteRecent Updates

Recent Updates

  • Updated on: Jul 21, 2017

    What is a Page Card or Resource Card?

    The iPhone introduces Page and Resource Cards for FatStax. A Card is simply neat little container for digestible chunks of digital information, like your product information or collateral (Resources). It’s an easy way for you to shuffle through a lot of information in FatStax with the flick of a thumb and enables us to associate these cards in a number of different ways that match your work process.

    Plus, it's easy to see what you can do by interacting with the Action Bar at the bottom of each Card by tapping the icons.

  • Updated on: Jul 21, 2017

    How do I find my Resources?

    Resources can be found within the Menu section. Resources are not automatically downloaded to your iPhone and are not available for offline viewing until specified.

  • Updated on: Jul 21, 2017

    What is Favorites and how do I use them?

    Favorites allows for an easy way to mark Pages and Resources that you use the most and keep them handy. You can add any Pages or Resources to this section for you to find this information quickly and easily.

    Examples: Price List, Promotions, Presentations

  • Updated on: Jul 21, 2017

    Is the Home page interactive?

    Like the iPad version, the Home page can be tappable directing you to either different Pages or Resources when tapping on certain regions of the home page. This is configured by your administrator.

  • Updated on: Jul 21, 2017

    Why can't I see the Home page?

    SInce the Home page image is contained within a category, the Home page may be collapsed along with the other top level Categories. The Home page image contains the name of the Catalog. It can also be identified by not showing a number of subcategories after the name.

  • Updated on: Jul 21, 2017

    How do I return to the Home page?

  • Updated on: Jul 21, 2017

    What is found within the Menu Screen?

    Tapping the Menu icon will open a screen where you can access your Catalogs, Settings, Resources, and go to the Home Screen.

  • This article describes getting started with FatStax from the App Store. FatStax works for devices running IOS8 and later only.

  • Sometimes a downloaded Resource may not be necessary to keep on your device anymore. You can remove any Resource by deferring that Resource. Once a Resource has been removed, it wil not be downloaded to your phone again, unless specified.

    The steps below can be completed while viewing a Resource from a Page or the Resource Library.

  • Updated on: Jul 20, 2017

    Why can't I view a Resource?

    Unlike the iPad version, Resources are not automatically downloaded to your phone so you can manage the device's memory more effectively. If you can't view or open a Resource on your phone, you need to download that Resource. There are two ways to determine if a Resource has not been downloaded.