FatStax Support SiteRecent Updates

Recent Updates

  • Updated on: Jul 18, 2017

    How do I manage my Resources?

    We want to give users more control over what they can store offline and what they can access from the Cloud. The "Defer Resources" feature enables users to remove individual Resource files but also Defer them from downloading again during Catalog updates.  They are always available from the Cloud, of course.  Users must download everything first and then they can choose to Defer individual files or collections of files. This is so that all the images and links will still work when they want to send those file links to customers.

  • This article describes how to work with, download and remove multiple catalogs in the FatStax iPad app. You must first be assigned multiple catalogs by your administrator in the CloudStax Content Manager server.

  • This article describes removing and deleting a single catalog with all its resources from the app. This is sometimes useful when you want to recover some space on your device or you are having a problem with that specific catalog.

  • With Custom iOS apps on iOS9, you might see a message before installing that the app is from an Untrusted Developer. This simply means that the app is not being downloaded from the Apple App Store. It is, however, safe to for you to download.

    This article details the steps needed to allow for FatStax to become a trusted app on your iPad when using iOS 9.

  • If you no longer want a resource in your catalog or have a resource that didn't download properly, you can either delete or re-sync. Follow the steps below to complete these actions in your catalog.

  • In order to access all of your documents and see all of the images, you need to wait until the catalog has completely downloaded. To make sure that everything has been downloaded into your catalog, follow these easy steps.

  • A notification in the top left-hand corner of your catalog indicates that there is an update. There isn't a way to see what specific document(s) were edited or added to the catalog. However, if you want to see if a presentation or PDF has been updated, follow these steps. Remember, you will need to be connected to the Internet to complete the updates.

  • If you have images embedded on your FatStax pages, the app will download each of them so you can see them on the page when you have no internet connection or are offline. The term "assets" refers to the images that display on item-pages throughout your catalog. These images exist somewhere on the Web and can be referenced by a URL. This allows the assets to continue to display once an Internet connection has been lost or turned off on the iPad.

    If the Settings section of the App says that some assets failed, it just means that the the app couldn't retrieve the images from the internet. In most instances, this means that the URL of an image is broken or no longer exists. Sometimes, the images are prevented from being downloaded by where the file is located.

    Please follow these steps to ensure that the Asset Status message is correct.

  • If you can't see your Resources (PDFs, videos, Microsoft Office Documents) when your iPad is offline, they have not downloaded to your iPad yet.

  • Updated on: Jul 18, 2017

    How do I sync or download Resources?

    Resources are sales or marketing collateral files that downloaded to FatStax and available for offline viewing. You must be connected to WiFi in order to download Resource files.  

    When you download a new catalog, Resources automatically start downloading to the app and will continue to download in the background so you can continue working in the app.

    If the download process is interrupted, you can start the process manually by following the steps below.