FatStax Support SiteRecent Updates

Recent Updates

  • Updated on: Jul 21, 2017

    Is the Home page interactive?

    Like the iPad version, the Home page can be tappable directing you to either different Pages or Resources when tapping on certain regions of the home page. This is configured by your administrator.

  • Updated on: Jul 21, 2017

    Why can't I see the Home page?

    SInce the Home page image is contained within a category, the Home page may be collapsed along with the other top level Categories. The Home page image contains the name of the Catalog. It can also be identified by not showing a number of subcategories after the name.

  • Updated on: Jul 21, 2017

    How do I return to the Home page?

  • Updated on: Jul 21, 2017

    What is found within the Menu Screen?

    Tapping the Menu icon will open a screen where you can access your Catalogs, Settings, Resources, and go to the Home Screen.

  • This article describes getting started with FatStax from the App Store. FatStax works for devices running IOS8 and later only.

  • Sometimes a downloaded Resource may not be necessary to keep on your device anymore. You can remove any Resource by deferring that Resource. Once a Resource has been removed, it wil not be downloaded to your phone again, unless specified.

    The steps below can be completed while viewing a Resource from a Page or the Resource Library.

  • Updated on: Jul 20, 2017

    Why can't I view a Resource?

    Unlike the iPad version, Resources are not automatically downloaded to your phone so you can manage the device's memory more effectively. If you can't view or open a Resource on your phone, you need to download that Resource. There are two ways to determine if a Resource has not been downloaded.

  • Updated on: Jul 20, 2017

    How do I download a Resource?

    With FatStax for iPhone, Resources are not automatically downloaded to your device to save space. You have the option to download the files that you need to access offline. There are four ways to download Resources.

    Any Resources that have been downloaded to your phone will be updated anytime you sync a newer version of the Catalog.

  • This article describes how to work with, download, and remove multiple catalogs in the FatStax iPhone app. You must first be assigned multiple catalogs by your administrator withn the CloudStax Content Manager server.

  • This article describes how to reset your password from your iPhone.

    If you reset your password for your iPhone - you have to update your password within the iPad app. Click here for directions on how to change your password within the iPad app.